Answers for wrap shops using MoxFlow.
Quick answers about setup, embeds, leads, quotes, billing, Genesis, team access, visual accuracy, and support.
Getting Started
What is MoxFlow?
MoxFlow is a 3D visualizer and business suite built for vehicle wrap and automotive customization shops.
Who is MoxFlow for?
It is designed for shop owners, sales teams, designers, installers, and team members who need a more visual way to sell and manage customer interest.
How quickly can a shop start?
Most shops can begin exploring the dashboard and visualizer immediately after account access is created.
Do I need technical setup experience?
No. The dashboard is designed for normal shop workflows. Website embeds may require pasting a snippet into your site or asking your web person to help.
Can I use MoxFlow before embedding it?
Yes. You can explore the visualizer and dashboard with your team before putting the customer-facing embed on your website.
Visualizer & Embeds
What is 3D Wrap Studio?
3D Wrap Studio is the visualizer experience inside MoxFlow where shops and customers can explore vehicle looks, colors, scenes, graphics, and build ideas.
Can the visualizer be embedded on my website?
Yes. MoxFlow supports a customer-facing embed so visitors can create a build and submit their details.
Can the embed match my shop brand?
Branding and interface settings help the experience feel closer to your shop's website and customer flow.
Will public visitors see admin-only tools?
No. Admin and embed modes are separated so customer-facing visitors only see the intended public experience.
Can I save visualizer settings?
Yes. Shop settings can store defaults such as interface palette and other customer-facing preferences.
Leads, Quotes & Dashboard
What happens when a customer submits a build?
The dashboard can capture customer details and build context so your team has a better starting point for follow-up.
Does MoxFlow replace my sales process?
No. It supports your sales process by giving your team cleaner visual context, customer details, and workflow tools.
Can I organize projects and quotes?
Yes. MoxFlow includes business tools for managing builds, contacts, projects, quotes, and related customer activity.
Can team members use the dashboard?
Where enabled, team members can be invited into the workspace with role-aware access.
Does MoxFlow send final pricing automatically?
No. Your shop should review the build, materials, measurements, labor, and production details before sending final pricing.
Plans, Billing & Genesis
How do plans work?
Plans control access to the visualizer, dashboard features, and business tools available to your shop.
What is Genesis?
Genesis is a member status for early or priority customers, with special visibility and priority support paths where available.
Can I cancel or change my plan?
Plan and billing options are handled through the account and billing tools available to your workspace.
Are trials available?
Trial availability may depend on the current offer, plan, or launch phase shown during signup.
Who should I contact for billing questions?
Use dashboard support when logged in, or send a message from the contact page if you cannot access your account.
Team Members & Account Access
Can multiple people use one shop workspace?
Yes. MoxFlow is built for shop teams that need shared access to customer builds, sales context, and workspace tools.
Do team members need their own login?
Team access is designed around individual access where available, so activity and permissions can stay clear.
Can every team member manage billing?
No. Account and billing controls are protected so the right people stay responsible for workspace-level decisions.
Can designers and sales staff work from the same dashboard?
Yes. The dashboard supports shared workflows while keeping role-sensitive areas limited to the appropriate users.
What should I do if someone leaves my shop?
Review account access, remove or update their role, and contact support if you need help securing workspace access.
Accuracy, Exports & Production Use
Are colors production-accurate?
Visualizer colors are planning and sales references. Screen settings, lighting, material finish, and production conditions can affect real-world results.
Can I use exported visuals with customers?
Yes. Visuals can help customers understand direction and options, but your team should confirm final production details.
Are vehicle models exact templates?
Models are visual tools, not a replacement for measurements, templates, install judgment, or manufacturer specifications.
Can builds be used for quoting?
They can support quoting, but final quotes should be reviewed by your shop before sending.
Should customers approve production based only on a render?
No. Use renders as visual communication and pair them with real materials, samples, proofs, and shop review where needed.
Support & Troubleshooting
How do I get support?
Logged-in members can use dashboard support. Anyone can also reach out through the contact page.
What should I include in a support request?
Include your shop name, browser, what you were trying to do, what happened, and any build or quote context that helps explain the issue.
Does Genesis include priority support?
Genesis members may receive a priority support lane where available inside the dashboard and admin visualizer.
What if my embed does not load?
Check that the embed code is installed correctly, your shop is active, and browser extensions or site settings are not blocking scripts.
Can I request product improvements?
Yes. Members can send feedback and feature ideas through the dashboard or contact page.
Still looking for something specific?
Send the question and we will route it cleanly.